Frequently Asked Questions (FAQs)
For a start-up apparel brand, it is essential to get in contact with the best manufacturers who can design the clothes according to the latest trend and fashion and enrich you with relevant details and creativity. There are many questions that a person may have in the initial days of starting the brand but our company “ApparelGlomo” can provide you all the valid information that you need. Our FAQ page will provide you information related to basic queries about our products, services, and policies of the company.
We carter minimum order of at least 50 prices per design from our clients so they
can introduce creativity and something unique in the market to get further orders in
the future. This small quantity will tell our client’s customers and target market and
also acknowledge the brand about the needs and demands of consumers and what
they are searching for.
We, at Apparel Glomo, try our best to complete our work and deliver you the order
as soon as possible but at times due to any situation and hurdles, we find it difficult
to finish our work before the due date given to customers. That is why we give a
rough standard of delivery time to our customers as we have to go through all the
details and give the required attention to every minute detailing on products. Out
paramount goal is clients’ total satisfaction, therefore, we wait for approval of ready
sample(s) from our clients, before mass production of the order. The duration of an
order depends entirely on the quantity and complexity of orders we have received
from customers.
On orders of minimum quantities, we seasonally offer discounts to our regular
clients only. However, to our new/walk-in clients we offer “economies of scales”
based discounts. i.e, the larger the no of pieces to be prepared of the same
description, the lower the cost would be.
Yes, we allow our clients to order samples first. The samples before mass
production are produced in the same way as we produce pieces in bulk. We do not
follow the strategy to show high-quality samples and deliver bad-quality orders to
our customers. But for samples, we charge you for sample shipment and will ask
you to make some deposit so we can be sure that you are serious about placing an
order with us.
If you do not reply to our email or approve the sample sent to you, within 30 days,
then your order will be held abeyance and would be resumed after receiving
approval from you, formally.
No, this is not our complete selection and customizable products. We are partnered
with several other suppliers. Therefore, we can provide different types of products
and fulfill the needs and demands of our customers. If you do not see what you
desire then let us know and we will try our level best to arrange it for you as per your
specifications.
No, we do not entertain these requests because our main purpose is to create your
apparel from the scratch. We aim to provide you 100% quality assurance related to
the design and garments. We provide high-quality products to our customers to
satisfy them. Moreover, we are based in Pakistan so it is expensive for customers to
ship fabric while it is cheaper to buy it directly from here.
Yes, we send proof to our customers from Cut and Sew apparel before putting it into
the production line. We do not go ahead without any written approval from our
customers. Many pictures of products are to show to our client, so you can have a
clear idea of what we are doing and moving ahead.
Hence, we request our customers to review proofs measuring every detail and
approve your order summary within a day of your payment. And if you need to make
any changes in the final order then let us know within the same day of your payment.
And if there are no changes that need to be done then let us know through e-mail or
any other way of communication so we can move forward with your order.
We are there round the clock to assist you through WhatsApp, e-mail, and phone
calls. We have a dedicated relationship manager who can assist you and provide
you all the information related to your order. We try to maintain our communication
with customers 24x7, except on gazetted holidays.
Our turnaround system is fast. If you sell products faster than expected then it is
possible to restock as soon as you order. Our standard time frame is 20 days But it
also depends on the complexity of the order and detail that needs to be monitored.
If restocking is required within 2 months, it will enable us to give you a low time
frame as we will not have to wait for approval again.
We prefer to be contacted either through email, WhatsApp or through any other way
of communication. The most important reason that we prefer to communicate
through WhatsApp is that we are available all the time and remain online on
WhatsApp all day long.
Monday to Friday, from 9 pm to 5 am Pakistan Standard Time.
Saturday 9 pM to 2 am Pakistan Standard Time.
Need any help with the projects?
From the day you approve your order summary. Yes, you read it right, therefore we
advise our customers to review the order thoroughly to ensure that there are no
changes needed in the order, as unnecessary delay affects the quality of our work
and creates confusion.
We keep updating our clients about the ongoing progress of their order and provide
them a live broadcast of production-line, on-demand only. Also, we inform our
customers about any delays and issues because all our garments are cut and sewn
products having diverse options.
Yes, we entertain rush orders with an additional fee, calculated per day. The client is
to mention rush order when ordering at Apparel Glomo because at times our
production is packed and we find it impossible to provide rush order service.
Yes, you can add but within the three days of your order. It also depends on the type
of your order and how much time has passed. After three days we can not make
changes in the quantity of your order.
After making the payment you can cancel the order within three days. If your order
has passed three days and sent for production then we will return 60% charges after
canceling.
Payment is due after placing an order with apparel glomo. The percentage of
payment also depends on the number of orders and the type of products.
We accept payments from credit/debit cards, and bank transfers.
The shipping cost depends entirely on the quantity of your order, weight, and the
type of product. The price that we quote during the placement of the order includes
shipment charges too.
Our priority is DHL, Skynet, and FedEx which takes four or five days to reach. DHL
can take more than two weeks to arrive in Australia, the USA, and Canada, UK. We
also use different courier services according to location and area.
If there is any issue with an order then you are free to contact us immediately. To
provide you 100% satisfaction, we will rectify raised issue at our own cost. In case of
any misprint or error with your order, we will make sure to correct the mistakes as
soon as possible.
You can contact us through email or on our toll-free number.
No, certain charges will not be paid in re-ordering for instance screen set-up fees,
artwork vectors of digitizing logo into AI format. But the fees will be exempted only if
you had paid in the previous order.
You can call us at our toll-free number +1-888-912-4359 from the USA or Skype,
from outside you can use +1520-902-7004.
You can contact us directly on a given contact number in case there is an
emergency. You can also email us at https://teal-trout-426889.hostingersite.com/about/